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  • Writer's pictureMeta Marketing LLC

My Disappointing Experience with Eventbrite: A Cautionary Tale for Event Organizers

Beware of using eventbrite sign

As an event organizer with over three thousand events listed on Eventbrite, my recent experience has been nothing short of frustrating and disheartening. Despite the platform's promises of seamless event management, the reality has been quite the opposite.

Just recently, we organized events for Mardi Gras, expecting timely payouts as per Eventbrite's assurances. However, what ensued was a saga of broken promises and unexplained delays. Eventbrite committed to providing final payouts three days after the events, but not only did they fail to honor this commitment, they neglected to inform us of any potential holds on our funds. It was only after proactively reaching out to them that we discovered the unsettling truth – our funds were being withheld without any explanation.

Despite our persistent inquiries, Eventbrite's response has been alarmingly inadequate. They have offered no insight into the reasons behind the hold, provided no timeline for when we can expect the funds, and offered no solutions to expedite the process. Even attempts to escalate the matter to their purported "internal" team have been met with silence, with no one willing to engage in a meaningful dialogue or offer an explanation.

Wait…. What?!?

This experience has revealed a stark reality about Eventbrite's modus operandi – event organizers bear the brunt of all the work and expenses associated with hosting an event, only to have their hard-earned funds withheld without justification. It's a disheartening realization that a platform meant to facilitate seamless event management can operate with such disregard for its users' trust and livelihoods.

Additionally, our frustration with Eventbrite extends beyond just delayed payouts. On one occasion, we were instructed by Eventbrite support to issue a refund to an attendee outside of the platform and provide proof to have the corresponding credit removed from our Eventbrite account. Trusting their guidance, we promptly complied with their request. However, to our dismay, not only did Eventbrite fail to uphold their end of the agreement by removing the credit as promised, but they have also remained silent on the matter for months, leaving us in limbo and without resolution. This lack of accountability and follow-through only compounds the challenges and disappointments we've encountered while using their platform.

Money and handcuffs

Furthermore, our disillusionment with Eventbrite's practices is echoed by the broader community of users, as evidenced by their abysmal 1.1-star rating on the Better Business Bureau (BBB) and the staggering tally of over 400 complaints lodged against them in the past three years alone. This alarming pattern of dissatisfaction and discontent among users underscores the systemic issues plaguing Eventbrite's operations and highlights the urgent need for accountability and reform within the company. As stakeholders who entrust our events and finances to their platform, we are deeply troubled by these revelations and implore Eventbrite to address these concerns with the seriousness and urgency they deserve.

As someone deeply invested in the success of my events and the satisfaction of attendees, this ordeal with Eventbrite has left me disillusioned and wary of relying on their services in the future. For fellow event organizers, I urge caution and careful consideration before entrusting your events and finances to Eventbrite. The convenience they promise may come at a steep cost – one that I, unfortunately, had to learn the hard way.

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